Overstock Cabinets LLC
1309 Coffeen Avenue, Ste 1200, Sheridan, WY 82801
hello@overstockcabinets.com, (484) 222-4638
Last updated: October 5, 2026
This policy covers cancellations, returns, refunds and damage claims for orders placed on overstockcabinets.com. It is part of our Terms of Sale. Our Shipping Policy covers delivery, receiving and inspection, and our Limited Lifetime Warranty covers defects that appear after the claim periods below.
1. Two kinds of product
Every product page and every cart line is labelled one of two ways.
Regular stock. Current catalog items. Returnable on the terms in section 3.
Final sale. Markdown lots and scratch-and-dent items (grades B, C and P) are FINAL SALE. They cannot be returned or exchanged for any reason other than the claims in section 6. Before checkout you confirm that you understand which lines in your cart are final sale.
2. Cancelling or changing an order
| When you cancel or change | What it costs |
|---|---|
| Within 24 hours of placing the order | Free. Full refund |
| After 24 hours, before the order is picked | $75 flat fee, for any change, including a full cancellation |
| After the order is picked, before it is loaded on a carrier | Changes are no longer possible. A cancellation carries a 10% processing fee |
| After the order is loaded on a carrier or has shipped | 20% restocking and processing fee, and freight both ways |
Made-to-order items cannot be cancelled once production has begun.
3. Returning regular stock
Authorization first. Email hello@overstockcabinets.com for a return authorization (RA) before you ship anything. A return that arrives without an RA number will be refused, and we may dispose of it after 30 days without a refund. An RA is valid for 30 days: the return must reach the address on the RA within that time.
What can come back. Only current, regular stock, unassembled, in its original unopened carton, undamaged, unmarked, in resalable condition, with the carton label intact.
Restocking fee. Measured from the delivery date to the day you request the RA:
| Return requested | Restocking fee |
|---|---|
| Within 30 days of delivery | 20% of the price paid for the returned items |
| 31 to 60 days after delivery | 35% of the price paid for the returned items |
| More than 60 days after delivery | Not returnable |
Freight. You arrange and pay for return shipping, prepaid. Original shipping, liftgate, residential and other delivery charges are not refunded. If you would like, we will quote return freight on our carriers and deduct it from your refund. A return you ship yourself must be palletized and shrink-wrapped, and transit damage on the way back is your claim against your carrier.
Inspection and refund. We inspect every return when it arrives. An item that is not in resalable condition, or that does not meet this section, will not be refunded and will be held for you to collect at your cost for 30 days. Approved refunds, less the restocking fee and any return freight we arranged, go back to your original payment method within 10 business days of inspection. On an approved trade account, we may issue the refund as a credit to the account instead.
4. What cannot be returned
- Markdown lots and scratch-and-dent items (grades B, C and P). FINAL SALE.
- Display units, samples, closeouts and anything sold "as is."
- Made-to-order or modified items.
- A carton that has been opened, and any cabinet that has been assembled, partly assembled, or installed.
- Anything cut, drilled, bored, altered, painted, refinished or touched up.
- Trim, mouldings, fillers, panels, skins, toe kick and other cut-to-length items.
- Hardware and accessories out of their original packaging.
- Discontinued styles and finishes.
- Any item more than 60 days after delivery.
5. Refused and undeliverable shipments
Please do not refuse a damaged shipment. Accept it, note the damage on the delivery receipt, and file a claim under section 6. If a shipment is refused, cannot be delivered because of the address or access you gave us, or is not collected, the 20% restocking fee and freight both ways apply, and the refund is issued once the goods are back with us.
6. Damage, shortage and wrong-item claims
Inspect before the driver leaves. Count the cartons against the delivery receipt and look at every carton. Write every shortage, missing carton, and crushed, punctured, wet or re-taped carton on the delivery receipt before you sign it. If a carton looks damaged but you cannot tell whether what is inside is damaged, write "possible concealed damage" and identify the carton. A clean signature is your statement that the count was right and the cartons arrived undamaged.
How to file. Email hello@overstockcabinets.com with your order number, the SKU and quantity of each affected item, photos of the whole unit, the damage, the carton and the carton label, and, for transit damage, a copy of the signed delivery receipt showing your note. File one claim covering everything.
Claim periods. We must receive the claim within:
| What happened | Claim period |
|---|---|
| Visible damage, a short shipment or a missing carton, noted on the delivery receipt | 5 business days after delivery |
| Concealed damage inside a carton that looked undamaged at delivery (keep the carton and packing) | 30 days after delivery |
| A manufacturing defect visible in the carton or on the unassembled unit | 30 days after delivery |
| A manufacturing defect first visible during assembly or installation | 10 days after it is first visible |
| Any claim of any kind | No later than 180 days after delivery |
After 180 days, a defect is handled under our Limited Lifetime Warranty, on its own terms.
Keep the evidence. Do not assemble, install, cut, repair or discard a damaged item or its packaging until the claim is closed. Assembling or installing an item you know is damaged is acceptance of that item, except for a defect that could not reasonably be seen before that step and is claimed on time.
What we do. We review every claim within 2 business days of receiving it with the documents above.
- Regular stock: we replace the damaged or missing component, such as a door, drawer front, shelf or hinge, where that fixes the problem, and the whole box where it does not. Replacements ship by ground at our cost on a valid, on-time claim. Expedited shipping is not available on replacements.
- Final-sale items: a short shipment, a wrong item, or transit damage noted on the delivery receipt and claimed within 5 business days is refunded for that unit, because there is usually no second unit to send. The condition described by an item's grade is not damage and is not a claim.
We do not pay labor, installation, removal or the cost of other trades on any claim.
7. If we cannot ship on time
If we cannot ship your order within the time stated at checkout, or within 30 days of your order if no time was stated, we will tell you before that date, give you the new ship date, and let you cancel the delayed items for a full refund, including the shipping charged on them. A refund owed under this section is issued within 7 business days, or for a card payment, credited within one billing cycle.
8. Your other rights
Nothing in this policy limits a right you have under the law of your state that cannot be waived by agreement.
9. Contact
Overstock Cabinets LLC, 1309 Coffeen Avenue, Ste 1200, Sheridan, WY 82801
hello@overstockcabinets.com, (484) 222-4638